FAQ

How long does it take to get my LUFT?

LUFT beds are handcrafted and made-to-order in the United States. Often times, we can ship orders same day. Transit time can take 1-5 business days.

How is a LUFT shipped?

LUFT beds are compressed, rolled, and shipped in a 20"x20"x40" box. Our beds range in weight from 100-150 lbs. Please have help moving the larger boxes. This type of packaging allows us to give you a higher quality bed at a lower price.

What should I put my LUFT on?

Your LUFT will feel great on traditional mattress foundations, box springs, and platform bed frames. You want to ensure that slats have adequate center support and that they should be no more than 4 inches apart. Foundations should have little give or flexibility.

Can my LUFT be used on an adjustable base?

Both LUFT beds work well with adjustable foundations. The Hybrid features a revolutionary spring-system that provides tremendous perimeter support, while maintaining enough flexibility to work with an adjustable base.

Once I take my LUFT out of the box, how long until it is ready for use?

Your LUFT will spring to life in a matter of minutes. You can rest easy knowing that you can sleep on your LUFT the day it arrives.

How do I conduct a return?

We ask that you give your LUFT a chance. It can take up to 30 days for your body to adjust to a new bed. However, you may initiate a return at any time during the hundred-night trial. Please email Hello@luftbeds.com for authorization. Once you have received authorization, we can help donate the bed to a local charity or we can have the mattress picked up at no expense to you. At that point we will refund you your original purchase price.